Erik Borreson

Background

About Erik Borreson

As a customer-centric executive, I specialize in scaling SaaS companies and driving significant business growth, particularly within private equity-backed environments. With a track record of full P&L ownership, I excel at transforming professional services organizations from cost centers into profitable, recurring revenue-generating engines. Currently, at M-Files, I am leading a board and investor-driven strategic initiative projected to substantially increase the value of the company through self-managed to SaaS migration driven ARR and EBIDTA uplift. I was selected for this role by an embedded PE operating partner due to my ability to think strategically and execute with urgency. In my previous role as VP of US + UK Services, I took full P&L ownership and improved gross margin from -20% to 25% in just two quarters and grew a subscription-based service offering by 325%, adding over $1M in new ARR in a single year. Prior to M-Files, I spent over a decade at aPriori Technologies where, as GM of APAC Customer Success, I owned all post-sale functions and achieved 126% Net Revenue Retention. As Director of Global Professional Services and Support, I reduced average time-to-value from 6 months to 6 weeks, improved the software : services ration from 2 : 3 to 2 : 1, and created a new recurring revenue stream that grew to be adopted by over 70% of the customer base, accounting for more than 10% of the company's annual revenue. I am passionate about the powerful value creation of a best-in-class NRR through alignment of Customer Success, Services, and Support. I excel in lower middle market Private Equity backed SaaS companies having been part of a previous successful exit.