Seniority
Staff
Department
Sales & Business Development
Location
Seattle
Industry
Retail
Company size
9.9K
Contact information
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e•••••••@rei.com
Phone
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Background
About Erik Mullan
Hi, I'm Erik, and I bring a unique blend of customer service expertise and tech-savvy innovation to every role I take on. I've supported high-growth startups like Rad Power Bikes and major companies like Starbucks and DaVita—delivering top-tier service and resolving complex issues with empathy and precision. My strength lies in blending people-focused communication with digital systems knowledge—from cloud-based ticketing tools to CRM platforms like Shopify and CXOne—to streamline operations and create personalized customer experiences. Most recently, I completed my second mentorship with Out in Tech, where I led a productivity improvement project, collaborated in team-based problem-solving, and enhanced my skills in tech-driven environments. What sets me apart? I adapt fast, communicate clearly, and thrive in dynamic, customer-facing roles. I’ve built lasting relationships across industries by tailoring solutions to individual needs, even under pressure.
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