Erik Sonstenes
Director of Warranty Operations at Bluum
Based in Toronto, Canada
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Seniority
Director
Department
Operations
Location
Toronto
Industry
IT Services and IT Consulting
Company size
495
Contact information
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e•••••••@bluum.com
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Background
About Erik Sonstenes
With over 15 years in warranty and operations management, Bluum has benefited from a focus on delivering best-in-class warranty solutions and operational efficiency. By enhancing parts sourcing capabilities and fostering cross-functional collaboration across teams, we have driven revenue growth and improved key performance metrics, including turnaround times and service quality. Prior to Bluum, contributions as Canadian Warranty Manager at Serta Simmons Bedding emphasized team leadership and customer-focused outcomes. Through effective coaching and mentoring, the warranty team consistently delivered solutions that balanced retailer and consumer needs. Dedicated to continuous improvement, my focus remains to optimize processes, build strong partnerships, and align organizational goals with customer success.
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