Erik Vickers

Background

About Erik Vickers

PROFESSIONAL PROFILE -Well-disciplined with a proven ability to manage multiple assignments efficiently under pressure while meeting tight deadline schedules; committed to high standards; polished customer service attitude and client relations skills; strong trainer in best practices of safety, security awareness, and technical processes -Collaborate with business teams to translate and transform business requirements into effective technology solutions; expertise in change management methodologies; primary focus on financial application support including mapping accounts, support, setup, and documentation; secondary support as IT SOX analyst -Technical skills Microsoft Office Suite 2010-2016 including Word, Excel, including large spreadsheets and Pivot Tables, PowerPoint, Outlook, Visio & Access; working knowledge of building / creating SQL reports; SOX compliance auditing; data migration to ERP & PTP systems -Highly analytical thinker and problem-solver; expertly diagnose, troubleshoot, and resolve technical issues with hardware, software and system applications; commended for exceptional skills in supporting users of varying levels of proficiency; promoted from corporate Help Desk System Administrator.