Erik Watt

Background

About Erik Watt

Erik Watt 16255 N 33rd Drive Phoenix, AZ 85053 602.753.8478 | 602.547.0866 erikwatt@gmail.com EXPERIENCE • Seasoned in customer service and technical support. • Ready for phone service, case management, email, and live chat. • Proficient with the Microsoft Suite • Windows, OSX, Linux, Android. • Familiar with many varieties of CRM software. EMPLOYERS McKesson (subcontract through RemX) 10/19 – 1/30 Contract position as a case manager assisting patients, Doctors, and Health Care Provider staff with the receipt of medicines, and enrollment and re-enrollment in the Novartis Patient Assistance Foundation. Cox Communications 1/18 - 3/19 General technical support for a variety of Cox Services. Account management, bill processing, and light selling were also part of the job. Teletech 11/16 - 1/18 Hyundai AEN/BLUE LINK Agent. Providing case management for Hyundai customers with a focus on BlueLink telematics technical support. Strategic Staffing Solutions (S3) 06/16 - 9/16 I was hired on for temporary work at the USAA offices performing member authorizations and security password/pin resets and general customer service. Empereon 05/16 - 06/16 A decent data entry position however was less lucrative then what was offered by S3. Amazon Warehouse 11/14 - 12/14 & 11/15 - 12/15 In this role as a seasonal order picker, my job involved using an RF scanner to retrieve items requested for order preparation Uber 07/15 - 09/15 Customer Support Incident Response Team. I triaged and supported delicate matters involving Uber Customers and Uber Clients. AMC Theatres 08/2014 – 11/2014 As a part-time member of the Film Crew, my work involved representing the AMC brand by providing customer service, cashiering, cleaning, ushering, and receiving tickets at the entrance. Eton Marketing 10/2013 - 03/2014 Performing survey campaigns over the phone for various clients. Magazine Renewals. Brinkster Communications 05/09 - 05/10 Here I was working on overnight shifts providing technical and sales support services for a web host & domain registrar. E4E Inc. 04/08 - 01/09 Phone based Technical support for a wide array of Logitech products. EDUCATION RightSkill Certification “Driving Customer Resolution Through Technical Support” Capella Learning Solutions 2016 Glendale Community College - Pursuing CIS degree DeVry University - CIS High School – Graduate - International Commerce Institute 2001