Erika Gramsch
Associate Manager, Global Cx Downstream Service Delivery Learning & Development at Hellofresh
Based in Montclair, United States
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Seniority
Manager
Department
Operations
Location
Montclair
Industry
Consumer Services
Company size
17K
Contact information
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e•••••••@hellofresh.com
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Background
About Erika Gramsch
With over 16 years of experience in Customer Care and Customer Experience, I bring a strong track record of building high-performing teams and delivering results across both Training & Development and Operations Management. My core passion lies in empowering individuals to reach their full potential through impactful training, thoughtful coaching, and by equipping them with the tools and resources they need to thrive. I’ve had the opportunity to work with and support leading brands such as HelloFresh, Verizon Wireless, SiriusXM, LifeLock, and others — consistently driving improvements in service quality, team performance, and customer satisfaction. I thrive in collaborative environments and value strong cross-functional partnerships. Whether I’m leading training initiatives or managing daily operations, I’m committed to delivering exceptional experiences — for both customers and teams.
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