Erika Johnson
Help Desk Technician at Charles Schwab
Based in Roanoke, United States
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Seniority
Staff
Department
Information Technology
Location
Roanoke
Industry
Financial Services
Company size
34K
Contact information
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e•••••••@schwab.com
Phone
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Background
About Erika Johnson
Experience customer service representative who’s branched into technical support and identity theft and training in my field. History of troubleshooting both windows and Mac, network issue breakdowns via ping and trace route tests, maximizing the use of windows products such as word, excel, one note and more. Strong support and recognized service matter expert in the identity theft portion of my career as well utilizing tool such as Lexus Nexus and navigating functions to lock and unlock accounts per situational needs.
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