Eriko Mutoh

Background

About Eriko Mutoh

I have 22 years experience for hospitality business as a management level. I would like to show my passion and strongness for the business and the otherside i would like to that my team as my VIP guests. My positive and powerful smile and action are no limited. I will make all the people around me happy to work with me and grow together as a wonderful person. United States permanent residence Financial •Interpret Financial Reports and provide expertise on (projected) Revenue vs. Expenses. •Project and maintain acceptable payroll commitments. •Develop procedures for accurate inventory control and monitoring. Marketing •Develop Spa's Marketing Strategy and ensure a consistent image is being portrayed. •Guide business decisions by staying on top of Spa industry trends. •Maintain a strong menu of services with both exceptional artistic and aesthetic value. •Monitor customer satisfaction with surveys, focus groups and comment cards. Staffing & Human Resources •Develop a Recruitment Kit for effective recruiting, screening, interviewing and hiring. •Implement ongoing skills training to ensure service standards are being upheld. •Perform Staff Evaluation Reports with proposed action plans. •Create a motivating environment of sincerity, warmth and fun for staff and guests. •Maintain an up to date version of the Spa Procedure Manual and ensure compliance.