Erin Joynt

Background

About Erin Joynt

Summary ~Customer experience leader with over a decade of experience driving operational excellence, team development, and revenue growth across hospitality, e-commerce, and SaaS. With a deep background in quality assurance, performance coaching, and partner success, I specialize in building systems that elevate service standards and improve outcomes for both customers and businesses.~ Areas of Expertise ~Customer Experience Strategy • Quality Assurance • Performance Audits • Partner Success • Relationship Management • Team Leadership & Development • Operational Excellence • Data Analysis • KPI Reporting • Revenue Growth • Revenue Optimization • Cross-Functional Collaboration • Training Program Development • CRM & SaaS Tools • And more…~ Key Achievements ~ Drove 100% client retention and an average of 80% revenue growth by executing a data-backed QA and service excellence strategy for a 130- property hospitality portfolio. Leveraged performance audits, stakeholder collaboration, and best practice rollouts to elevate guest satisfaction and partner value. Managed a 20+ person remote verifications team at Carvana, ranking among the top 3 out of 100+ teams across the department. Led weekly performance calibrations and developed internal talent – resulting in a 50% promotion rate and significant improvements in customer experience and operational accuracy. Enhanced operational consistency and revenue growth across a 10-property hospitality portfolio by conducting on-site audits, developing customized training programs, and championing service quality improvements – directly contributing to increased upsell performance and portfolio stability. Implemented cross-functional performance tracking systems using Salesforce, Tableau, and Excel to create actionable insights. Presented data-driven recommendations that aligned service delivery with revenue goals and improved cross-team coordination.