Verified recordIT Services and IT Consulting

Erin Leeb

Customer Success Specialist at Amazon Web Services Aws

Based in Douglasville, United States

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Seniority

Staff

Department

Customer/Client Service

Location

Douglasville

Industry

IT Services and IT Consulting

Company size

155K

Contact information

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e•••••••@amazon.com

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Background

About Erin Leeb

As a Customer Success Manager professional for AI powered, cloud-based CCaaS and SaaS products, I leverage my decade of experience in leading customer service teams and my passion for data science to deliver strategic solutions that add value and satisfaction to B2B enterprise clients for their call center needs. With a drive to fulfill client definitions of success and a proficiency in AI powered call center solutions, I enjoy navigating clients through the many offerings of AI technology and love to be apart of growing their businesses. With a CCaaS certification and proficiency in both Salesforce and Gainsight, I consistently look for opportunities to advance my career aligning with Customer Success for SaaS products using AI technology, and to be the advocate for clients to match them with what they need most for their business.

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