Erin Phelps
Senior Director, Customer Risk & Retention at Cvent
Based in United States
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Seniority
Other
Department
Other
Location
United States
Industry
Software Development
Company size
6.5K
Contact information
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e•••••••@cvent.com
Phone
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Background
About Erin Phelps
A highly experienced account management, customer retention, and operations professional. Demonstrated knowledge of SaaS retention drivers and key indicators, with over a decade of experience in client relations. Proven leadership, program management, contract negotiation, conflict-resolution, communication and problem-solving skills. Specialties: customer success, retention and escalation management, account management, program and project management, budgeting, contract negotiation, the entire quote to cash process of contracting and invoicing, training and development, and more.
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