Erlene Lampazo

Background

About Erlene Lampazo

As a Contact Center Agent at ECE Consulting Group, I coordinate the retrieval of patient records from various providers. I use my communication and computer skills to organize, upload, and confirm the data on a secure database. I also streamline the retrieval process whenever possible, ensuring efficiency and accuracy. I have a Bachelor of Science in Hotel and Restaurant Management from St. Paul University Dumaguete, Philippines, where I learned the fundamentals of hospitality and customer service. I applied my knowledge and skills as a Front Office Assistant intern at Baan Khaolak Beach Resort in Thailand, where I assisted guests with check-in, check-out, and other requests. I also have 2.5 years of experience as a Technical Support Representative at Qualfon, where I provided troubleshooting and guidance to customers with technical issues.