Ernie Thinnakone
Client Service Lead at Atturra
Based in Sydney, Australia
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Seniority
Manager
Department
Customer/Client Service
Location
Sydney
Industry
IT Services and IT Consulting
Company size
917
Contact information
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e•••••••@atturra.com
Phone
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Background
About Ernie Thinnakone
Ernie is an outcome driven IT Service Manager with over 15 years of experience in the areas IT service Management, operational resilience, customer service, case management, and field services. His expertise is embedding best practice ITIL processes into IT operations, thus enabling an effective GRC strategy for multinational corporations and public sector contexts. Ernie is equipped to implement process improvements and lead IT Service Management practices delivered via platforms such as ServiceNow or ConnectWise. Ernie is ITIL v4 Master and Skills Framework for the Information Age certified, a member of the Australian Computer Society, and holds a degree in Computer Science and Technology.
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