Ernst Jacques

Background

About Ernst Jacques

With over 10 years of experience in the insurance industry, I am a dedicated and customer-focused Senior Associate at New York Life, specializing in disability benefits management and contract compliance. I have a Master of Arts in Industrial and Organizational Psychology, with an emphasis in Human Resources Management, and several certifications in compensation, benefits, and employee relations. In my current role, I adjudicate claims and guide customers on requirements to secure life insurance benefits, collaborating with agents, investigators, and general counsel. I also review medical records, produce policy decision memos, and mentor and coach junior staff. I have successfully acclimated to the changing operations and cleared up backlogs by leveraging virtual tools. I am passionate about helping others reach their potential and succeed, and I strive to optimize processes and advance initiatives within my team and organization.