Erwin Lapuz
Senior Customer Engineer at Ncr Atleos
Based in Dubai, United Arab Emirates
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Seniority
Staff
Department
Customer/Client Service
Location
Dubai
Industry
Banking
Company size
9.1K
Contact information
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e•••••••@ncratleos.com
Phone
5 credits+971 ••• •••• ••••
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Background
About Erwin Lapuz
As a Senior Customer Service Engineer/IT Coordinator, I have consistently delivered exceptional technical support, ensured customer satisfaction and driven positive outcomes. With expertise in troubleshooting complex hardware and software issues, I am skilled in identifying root causes and implementing practical solutions. My proficiency in managing IT infrastructure enables seamless operations and optimized performance. A collaborative team player, I excel in cross-functional environments, fostering strong partnerships with colleagues and stakeholders to achieve shared goals. Through open communication and active listening, I ensure a customer-centric approach, customizing solutions to meet individual customer needs and exceeding expectations. AREAS OF EXPERTISE Installing, Maintaining and Troubleshooting IT Infrastructure Active Directory Management Configuring Software Applications Applying Software Patches System Security Performance Tuning Preventive Maintenance Incident Management
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