Esha Manideep
Co-founder at Giga
Based in San Francisco, United States
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Seniority
C-Team
Department
General Business & Management
Location
San Francisco
Industry
Software Development
Company size
65
Contact information
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e•••••••@gigaml.com
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Background
About Esha Manideep
Co-Founder & CTO of GigaML, where we're revolutionizing B2C customer support using advanced LLMs. Our technology empowers businesses to deliver instant, personalized care at scale, leading to significant improvements in CSAT scores, resolution times, and agent efficiency. GigaML offers reliable AI solutions that automate customer support while maintaining control over customer experience. We provide white-glove onboarding, enforce strict guardrails, and allow for progressive automation and workflow experimentation. Our approach helps reduce costs while enhancing customer satisfaction and resolution times. Key benefits of GigaML for B2C customer support and banking include handling high volumes of queries with speed and accuracy, offering 24/7 multi-channel support, and freeing up agents to focus on complex interactions. We ensure consistent, compliant responses, especially in regulated industries. GigaML is backed by top investors, including Y Combinator (S23), Garry Tan, Nexus Venture Partners, Liquid 2 Ventures, and WePay co-founder Richard Aberman. To date, we've raised $3.7M.
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