Eshani Halder
Global Traveler Resolutions and Escalations Tier3 Associate at Expedia Group
Based in Gurugram, India
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Seniority
Other
Department
Other
Location
Gurugram
Industry
Software Development
Company size
23K
Contact information
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e•••••••@expediagroup.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Eshani Halder
At Expedia Group, my role in CPCE Tier3 is Global Escalations. My dedication is to ensure being the last point to provide an excellent customer service experience. Email, outbound calls, inbound calls, Excel, mailbox and investing each and every case on Salesforce. With a Bachelor of Arts in Humanities from IEC University, I bring a well-rounded perspective to customer engagement and problem-solving. My proficiency as a Play store review editor, complemented by a strong foundation in Corporate Social Responsibility and Quality Assurance, enables me to effectively manage and improve customer experiences. Upholding the highest standards of service, we strive for excellence, ensuring every interaction with travelers and suppliers is handled with utmost professionalism and care.
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