Eshwar Singaram

Background

About Eshwar Singaram

Experienced and detail-oriented Service Desk Administrator with a proven track record in providing top-notch technical support. Adept at managing service requests, troubleshooting technical issues, and delivering high-quality customer service in fast-paced environments. Skilled in IT service management (ITSM) tools and frameworks, including ITIL, with a strong focus on incident, problem, and change management. Demonstrates excellent communication, time-management, and analytical skills, consistently improving service desk efficiency and user satisfaction • Working in Deloitte since a month. • 2 year in IT Support Specialist In (Wipro Private Limited) • 2 year experience as an System Engineer / Service Desk Analyst in (Wipro Private Limited). • 3 months Intern at (Byjus). • 6 months experience of OPERATION MANAGER in (SPRINGMONSTER MEDIA OF MY SKILLS/QUALITIES ARE]: • ServiceNow, SailPoint, Okta, CyberArk, Microsoft Azure, Active Directory, Citrix Directory, Citrix Xendesktop, Citrix Cloud, MS Office. • Languages - C, JAVA, Basic SQL • Troubleshooting • Leadership Qualities. • Communication Skills. • Adaptability COLLEGE LEVEL ACTIVITIES]: • I was ANCHORING CO-HEAD in College Cultural Fest. • I have been CAMPAIGNING HEAD in College Cultural • Songwriting • Watching Podcasts