Esther MacWilliam
Director, Engagement Management at Improving
Based in Ottawa, Canada
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Seniority
Director
Department
Information Technology
Location
Ottawa
Industry
IT Services and IT Consulting
Company size
1.8K
Contact information
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e•••••••@improving.com
Phone
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Background
About Esther MacWilliam
Dynamic Leader | Operations Strategist | Client Relations ExpertPassionate about building trust and bringing big ideas to life, I specialize in driving operational excellence across industries. With 10+ years of leadership experience, I blend luxury hospitality finesse with large-scale IT implementation expertise to deliver seamless, high-impact results. A proven people leader and award-winning strategist, I’ve been recognized with honours such as Leader of the Year 2019 (The Ritz-Carlton, San Francisco), two-time Improving 100 winner (2023 & 2025), and Improving's Project of the Year (2024).
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