Eswar Bachu

Background

About Eswar Bachu

With over 10 years of experience in the IT industry, I am a passionate and driven technology leader who thrives on delivering innovative solutions and excellent customer service. My field of expertise is ServiceNow, a cloud-based platform that transforms how organizations operate and manage their workflows.Expertise in ITSM, ITOM, CMDB, Discovery, CSM, TSM, FSM modules. I hold the ServiceNow Certified System Administrator credential, which validates my skills and knowledge in configuring, administering, and maintaining the ServiceNow platform. I am currently the Senior ServiceNow Developer at CVS Health, where I manage end-to-end implementation and customization of ServiceNow projects for various clients across industries. In my current role, I am responsible for gathering business requirements, conducting user interviews, and collaborating with stakeholders to define ServiceNow project scope and objectives. I also configure ServiceNow modules, such as Incident Management, Problem Management, Change Management, and Service Catalog, to align with business needs and best practices. Additionally, I create and maintain ServiceNow workflows, business rules, UI policies, and notifications to automate and optimize processes. Furthermore, I provide user training and support, ensuring smooth adoption and utilization of the ServiceNow platform. I leverage my skills in customer success, databases, and DevOps to deliver high-quality solutions that enhance efficiency, productivity, and user satisfaction. I enjoy working with cross-functional teams and learning from diverse perspectives and experiences. I am always eager to explore new technologies and challenges, and to contribute to the growth and success of the organization.