Ethan Bourke
Collection Customer Operations Manager at Royal Mail
Based in Christchurch, United Kingdom
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Seniority
Manager
Department
Operations
Location
Christchurch
Industry
Freight and Package Transportation
Company size
38K
Contact information
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e•••••••@••••••.com
Phone
5 credits+44 ••• •••• ••••
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Background
About Ethan Bourke
As a Collections Customer Operations Manager at Royal Mail, I oversee the collection operation for the BH/DT postcode area, including 20 unique offices and one mail centre with collections functions. I have more than a year and a half of experience in the postal industry, starting as a collection driver and then becoming a deputy work area manager. My core competencies are team management, operations management, and commercial operation. In my current role, I lead a team of thirty two and ensuring the quality and efficiency of the collection service. I also partner with other managers and stakeholders to optimize the operational performance and customer satisfaction. I am motivated by delivering excellent service to our customers and supporting our team members. I value collaboration, innovation, youth engagement, and diversity, and I can bring a unique perspective and experience to the Royal Mail team.
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