Ethan Raad

Background

About Ethan Raad

As a Senior Client Services Leader with a strong background in exceptional customer relationship management and business operations, I leverage my expertise in managing projects, products, programs, and innovative technology within industry-leading financial organizations. I am recognized for a track record of enhancing client acquisition, retention, and account growth. My career is marked by strategic thinking, skilled leadership, and a commitment to delivering outstanding service and operational excellence. Additionally, I possess a passion for the luxury hospitality industry, as well as emerging technologies. Key Achievements Include: Rapidly promoted 6X during tenure, ultimately becoming Assistant Manager of Client Services and reporting directly to VP with oversight of high-value Platinum and Diamond level accounts, showcasing skilled leadership and strategic thinking in client services. Developed and optimized client service workflows, including creating an onboarding department with 3 teams totaling 30 employees, and later taking over PMO with 32 employees, significantly enhancing client acquisition, retention, and account growth. Recognized for deep product lifecycle knowledge and customer success initiatives, contributing to the company's future growth and being known as the go-to expert within the organization. Achieved a significant career milestone by interviewing, hiring, and training a top-performing Training & Development team member, who continues to utilize these established training standards across the organization. Contact me through this profile if you wish to connect.