Eva Gorman
Team Lead Customer Care at Thevea
Based in Augsburg, Germany
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Seniority
Manager
Department
Customer/Client Service
Location
Augsburg
Industry
Software Development
Company size
51
Contact information
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e•••••••@thevea.de
Phone
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Background
About Eva Gorman
I’m a results-driven Customer Service & Operations Leader with a proven record of building and scaling high-performing teams in SaaS and hypergrowth environments. Currently leading Customer Care at thevea, a fast-scaling SaaS platform, I focus on CRM optimization, process automation, and data-driven team performance to deliver exceptional customer experiences. At FINN, I built the Customer Care department from 0 to 24 team members, improving SLAs from 65% to 95% within one year. At Lucid Motors, I guided customers through premium end-to-end delivery journeys, ensuring a seamless and personalized experience. I thrive on transforming support functions into strategic business drivers — aligning service operations with company growth goals. Fluent in English, German, and French, with hands-on expertise in Zendesk, HubSpot, Salesforce, and CRM process design.
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