Eva Lazinger

Background

About Eva Lazinger

Vice President of Process Management & Business Readiness with a 15+ year record of streamlining business operations, facilitating key decisions, coaching Six Sigma teams, and leading transformational change initiatives in high-stakes environments. How I Drive Efficiency: • Spearheaded an 8-member team of change agents tasked with supporting all legacy and transformation project portfolios across the Voluntary line of business. • Engaged with business stakeholders and IT leaders across the organization to successfully consolidate multiple claims and billing platforms into a single, unified platform. • Designed a portfolio intake process that included prioritization methodologies and analytics, enabling senior leaders to pivot on projects that were not adding intended value. My Strategic Leadership Highlights: • Leveraged Agile and Waterfall frameworks to prioritize and groom current and future state business processes in partnership with technical solutions delivery teams. • Ensured operational readiness support for client implementation teams for new business Absence clients on a new industry standard claims platform with ~$10M in annual premiums.• Directed the product and operational process design for the new Voluntary Benefits scheduled for go-live in 2023, enhancing quote processes. High-Impact Business Transformations: • Optimized a $120M business investment portfolio by taking charge of intake and prioritization. • Streamlined migration of Life, Accident, and Disability clients from legacy billing systems onto a new Group Billing Administration platform supported by FINEOS Technologies. • Strengthened communications during COVID-19, ensuring virtual support for operations through various change initiatives during the Cigna acquisition (M&A).