Eva Mirakovits

Background

About Eva Mirakovits

Highly effective, accurate, result driven-and self-motivated Senior Customer Service Representative with 12+ years of experience in fast paced competitive environment with strict insurance guidelines. Possessing strong ability to analyze information and providing solution to problems and individual needs. Exceeding customer satisfaction goals and providing outstanding customer service. • Fast learner with positive attitude, patience and excellent time management. • Excellent sales and customer relation skills. • Dedicated, organized, detail oriented and self-motivated. • Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint, and Teams). • Knowledge of medical terminology, prescription medication dosage, drug strength, generic & brand name equivalent and medical supplies. • Adaptability - efficient under pressure • Demonstrates a thorough knowledge of enrollment process, underwriting guidelines and procedures. • Demonstrates strong ability to multitask, analyze and execute situations based on individual needs. • Follows strict guidelines while working with sensitive personal data and payment processing. • Demonstrates professional phone etiquette and strong attention to detail. • Selling and cross-selling products, reviewing eligibility, completing enrollment applications.