Evan Davis

Background

About Evan Davis

I am an executive leader, focused on bringing an analytical approach to strategic corporate decision-making. I have made a career out of combining my technical aptitude and background, business-focused analysis, and leadership skills with a proven ability to manage contact center operations and technology on large-scale federal contracts. I'm an expert at integrating contact center technology and operations through Lean Six Sigma analysis and rapid application development, distinguished by 97% reduction in penalties and 30% reduction in profit-driving process time metrics. I'm an excellent communicator with a history of improving client relationships leading to on-contract growth and contract renewal. As Senior Vice President of Federal Civilian Services, I bring a mix of technical innovation and a culture of excellence to streamline and improve CX and customer delivery for the federal government. My expertise lies in large-scale contact center and consumer-focused CX (1-800-Medicare, 2020 Decennial Census, FSA, IRS.)