Evan Hegi
Manager Customer Solutions Analytics at Medallia
Based in Wesley Chapel, United States
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Seniority
Manager
Department
Other
Location
Wesley Chapel
Industry
Software Development
Company size
2K
Contact information
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e•••••••@medallia.com
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Background
About Evan Hegi
I am a Research Manager with extensive experience in the consumer insights space. I have strong analytical skills with a back ground in the areas multivariate statistics, regression, survey design, text analysis, and A/B testing. I am passionate about identifying concise, actionable insights for my clients. I also strive to innovate when it comes to how I or my team answers clients' business questions. I regularly develop and present content for clients and internal stakeholders. As a manager, I focus how I can help my direct reports put their best foot forward. I view their success as my success and look to foster a collaborative relationship where we can learn from one another. I have also included some additional skills and experiences below: • Merging transaction, sales, and labor data, in with consumer feedback to calculate ROI • Coaching direct reports on analysis skills and communication • Directing the development of cross client studies • Writing white papers • Provided developmental feedback to direct reports • Develop and implement structural changes within department • Created new performance assessment tool for the research department • Experience with linear and bivariate regression, chaid, cluster, relative weights, and factor analysis • Analyzed client labor data to identify optimal team composition as it relates to average ticket • Trained in survey design best practices • Conducted analysis to asses impact of different survey delivery methods, incentives, and interfaces • Winner of nine Top Partnership Insight Awards • Experienced in developing data quality control measures • Developed and presented a company wide insight development training session • Created and presented data results to clients both onsite and over the phone • Created and presented internal training sessions on advanced analysis techniques • Trained on SPSS, ARCGIS, Spotfire, and SPSS Text Analysis software • Experience working with R • Microsoft programs including Word, Excel, OneNote, and Power point
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