Evans Ototo
Customer Service Specialist at Safaricom Plc
Based in Nairobi County, Kenya
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Seniority
Staff
Department
Customer/Client Service
Location
Nairobi County
Industry
Telecommunications
Company size
5001 to 10000
Contact information
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e•••••••@safaricom.co.ke
Phone
5 credits+254 ••• •••• ••••
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Background
About Evans Ototo
I am a highly energetic and results-driven professional with over 12 year’s diverse experience. I have worked with various organizations and currently working as a Customer Experience Specialist at Safaricom Plc. I am experienced in overseeing and motivating customer service teams to improve business performance. I have a history of fostering client relationships, and adept at product marketing and seeking new opportunities from a wide range of clients. Deeply familiar with providing excellent customer services, focusing on ensuring customer retention, and repeat business. I am dedicated to bettering the customer experience with reliable product education, timely assistance, helpful feedback, and respectful conflict management response. Confident communicator with the ability to lead colleagues, responds to customer inquiries and mediates conflict. I aim to add value through designing, directing, and managing the company-wide process of management, learning, and development, all of which facilitate organizational effectiveness and growth.
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