Fabiola Mateo

Background

About Fabiola Mateo

With over 13 years at Inditex, I’ve developed a solid background in risk management, fraud prevention, and operations leadership within the retail and e-commerce sectors. Starting on the shop floor and moving up to Senior Fraud Analyst at Zara.com, I’ve gained valuable experience in both front-line operations and fraud risk management. In my most recent role, I focused on risk assessments, developing mitigation strategies, managing third-party fraud systems, and leading global fraud teams. I’ve handled complex cases like merchant fraud, account takeovers, and chargeback disputes, always ensuring compliance with regulations such as PCI-DSS, PSD2, and AML. I'm a strong collaborator, skilled at managing teams and working cross-functionally. I know how to balance day-to-day operations with long-term risk management goals. Passionate about protecting both customer trust and company integrity, I’m excited to take on new challenges in fraud prevention, risk management, or compliance. Expertise: Fraud Prevention | Risk Assessment & Mitigation | PCI-DSS, PSD2 & AML Compliance | KYC (Know Your Customer) & CDD (Customer Due Diligence)| Cross-Functional Team Leadership | Regulatory Risk | Strategic Planning | Data Analysis | Microsoft Excel | Data Manipulation | Python | SQL | Financial Crimes Investigations | Chargeback Management | Process Mapping | AI Fraud Systems | Trust & Safety | Identity Theft Prevention