Fabiola Souza

Background

About Fabiola Souza

I am a highly motivated Hospitality Professional with over 6 years of experience in event management, staff management, ramp supervision, and garage operations within the valet industry._Talent for identifying guest needs and presenting appropriate customer service._Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business._Track record of assisting in the design and implementation of new procedures that reduce labor costs and improve customer-satisfaction ratings._Expertise in resolving customer service issues._Fluent in Spanish, Portuguese, and English._Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint®, and Microsoft Outlook®). HOT SOS, Go Concierge, Axiom Security Systems