Fachry Hazmi
Head of Customer Success at Mekari
Based in Jakarta, Indonesia
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Seniority
Director
Department
Customer/Client Service
Location
Jakarta
Industry
Software Development
Company size
1.6K
Contact information
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f•••••••@mekari.com
Phone
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Background
About Fachry Hazmi
SaaS professional with 9+ years of experience leading Customer Success and post-sales operations across HR tech, CRM, and conversational AI platforms. Currently overseeing Customer Success for Mekari’s HRIS and CRM products — Talenta and Qontak — managing Large & Enterprise B2B clients across multiple industries. Proven track record in building early Customer Success strategy and teams by designing and scaling post-sales systems that improve retention, drive expansion, and align with go-to-market execution. This includes developing engagement frameworks, retention strategies, and operational models that support sustainable growth in enterprise segments across financial services, telecom, retail, and the public sector. Operates at the intersection of Customer Success, Strategy, and B2B Operations with a focus on turning complexity into scalable systems that deliver customer value and business outcomes.
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