Faez Dooky

Background

About Faez Dooky

As a bilingual (French-English) Network & IT Operations Professional with over 8 years of experience, I’ve delivered mission-critical IT infrastructure solutions across Europe, Madagascar and Mauritius and am now bringing that expertise to the Canadian market. I specialize in designing, deploying, and supporting enterprise-scale network and telecom environments. My strengths include: L2/L3 network administration (Cisco, Fortinet, HP/Aruba) VOIP systems (SIP, RTP, Asterisk, Cisco CUCM) Linux command-line troubleshooting and scripting SLA and ITIL-based incident/problem/change management Tier 2/3 technical support and client-facing service Project coordination with global delivery and NOC teams I’ve helped organizations reduce downtime, meet SLA targets, and improve infrastructure resilience — all while ensuring an excellent user experience across multilingual environments. Now based in Canada and open to opportunities in Toronto, Montreal, or remote roles, I’m actively seeking roles such as Network Analyst, IT Operations Specialist, or Bilingual Technical Support Engineer. Certifications: CCNA, Fortinet NSE, ITIL Foundations Languages: English & French Availability: Immediately open to full-time, hybrid, or remote roles