Fairooz Akbar Ali

Background

About Fairooz Akbar Ali

Young, dynamic & experienced IT Business Analysis Professional worked in Airline/Aviation/Travel industry with a 14+ years of experience with proven expertise in delivering innovative and technology driven, customer-centric and customized IT integrated solutions. Excellent knowledge in Software Development Life Cycle with good exposure in Business Requirement Analysis, Solution Design, User Acceptance Testing, Product Implementation & Support of IT solutions for flydubai’s different Commercial business units, which includes – Reservations Services, Revenue Management, Customer Experience, E-Commerce, Call Centre, In-Flight Catering & Retail/Airport Travel Shops. Possess strong knowledge on various Airline verticals such as Airline Passenger Service System (PSS), Revenue, Customer Experience & Support stream. Strong knowledge of IT Business Processes and Policies, identifying new processes, performing gap analysis in existing process, process development and implementation with proven interaction capacities across all hierarchical levels of Business.