Fairy Chen

Background

About Fairy Chen

I love international sales. Therefore, after graduating from the international trade major, I have devoted myself to the field of international trade. I have been in international trade around 13years. Entering ERVAN is completely coincidental and stayed here 10 years more.The boss's persistence in quality and demand for service, I think it is very valuable in the LED lighting industry. When I started to work in ERVAN,I want to know everything.What can we do? How can we do it? We are not only the producer of LED lighting products, we are also the provider of lighting solutions. I think like a customer.When people click"Contact Us" or they pick up the phone, they have a goal in mind and want an action completed. My first goal as a Customer Service Agent has always been to make sure that the customer gets what they came for. They devil is often in the details,so I make sure to be precise and detail-oriented.I strive to build my reputation at work by keeping open lines of communication with teammates and folks in different functional roles to find out what they know and how best to work with them.I navigate between sometimes competing goals of the firm and the customer by applying what I have learned through this communication.When I feel I have a firm grasp on the job,I scale up my efforts to make customers' days better by training my teammates and taking an active role in their development. If you have any interests or inquiries,pls find Fairy (fairy@ervan.cn),008613751001863 (wechat No.) anytime.