Faisal Kaleem

Background

About Faisal Kaleem

The Dairy Companyfounder/managing director of TDC owned dairies, milk collection centers, dairy transport system and company owned retail outlets in islamabad/Rawalpindi. Designed and Managing end to end supply chain of dairy products, fresh milk, etc at our locations in access of liters daily.POS management. technical and dairy machinery management etc.Quality Assurance for providing highest standard and hygenic dairy products to our esteemed customers.Buildono:Ceo of investment company. investments in commercial construction projects like V8 bahria phase 8, Grande Business Center I-8 Markaz islamabad. investments with Earthlink developments a leading real estate development company in islamabad.Western Union:Sole responsibility for the management and optimization of business, operations, continuously monitoring and improving service quality at point of sales to ensure delivery of a superior service to consumers, securing loyalty and further business growth throughout Pakistan and Afghanistan. • Diligently monitor and assessed agent / franchisee performance, skillfully resolving issues and problems in accordance with company standards and local legislation. Promoted effective and collaborative communication between agents and the company on new policies and procedures and developed training tools, presentations and held training forums for agents and agent networks to optimize potential.• Effectively managed business development, launching 12 agents in Afghanistan and 28 in Pakistan, implementing key regulatory requirements and agent training on point of sales technology, customer service and fraud policies.• Provided pivotal advice and input for pricing decisions, marketing plans and budgets and conducted business intelligence gathering based on the needs of the region enabling informed business decisions to be made.• Skillfully mapped out an end-to-end process and structure for Account based money transfer (ABMT) transactions via a call center in Afghanistan.• Selected for the prestigious ‘Ngen’ training in 2011 as part of a group of employees considered to be the next generation of top management tasked with working on key processes and projects.Currently part of Leadership in Action program 2016.• Project Management; from project initiation to development, implementation and controlling • Project: Direct to Bank Pakistan - One of its kind in Pakistan Money transfer service. replicated local Real-time IBFT internationally for seamless account transfers