Faisal Shaikh

Background

About Faisal Shaikh

A dedicated and results-driven Team Leader with over three years of experience in the Owner Association sector across the UAE. Proven ability to lead cross-functional teams, delivering exceptional customer service with a consistent 98% happiness rating. Remotely managed diverse agents from around the world.My leadership focuses on optimizing operational efficiencies, improving team productivity, and ensuring customer satisfaction across multi-channel platforms, including calls, chats, and emails. KEY SKILLS Remote Team Leadership & management |Service Quality & Productivity Improvement |Client Communication & Complaint Resolution |Staff Training & Development |Reporting & Performance Analytics |AHT & Quality Management AWARDS & RECOGNITIONS:Gold Award for Most Customer-Centric Company of the Year 2022: Secured the Gold Award for the Most Customer-Centric Company of the Year in 2022, for implementing a customer-first approach in business operations. Won the Customer Happiness Award at SBE Awards 2021: Recognized for excellence in customer satisfaction and service quality at the prestigious SBE Awards. Customer Happiness Award – IRCEMS 2021: Honored with the IRCEMS Customer Happiness Award for outstanding performance in customer service in Sep’21. Most Customer-Centric Company of the Year – December 2021: Awarded the title for excelling in customer service and ensuring a customer-centric culture across the organization.