Fajar Hadiyanto

Background

About Fajar Hadiyanto

I am an IT Operations & Technology Production Leader with 15+ years of experience managing large-scale, high-availability environments in fintech and enterprise systems. I currently lead a 30+ engineer Technology Production team operating in a 24×7 model, responsible for the reliability, stability, and performance of 200+ mission-critical production services and applications. I specialize in building resilient IT operations through strong Major Incident Management, Monitoring & Observability, IT Service Management (ITIL), DevOps & SRE alignment, automation, capacity planning, and production system hardening. My approach is data-driven, proactive, and focused on preventing business impact rather than reacting to incidents. I drive service reliability and operational excellence by: • Establishing structured incident response, escalation, and governance frameworks • Implementing modern observability and intelligent alerting platforms • Aligning operations with DevOps pipelines and release management • Strengthening High Availability and Disaster Recovery readiness • Developing automation solutions to reduce manual operations Key career impacts include: • Reduced major incident recurrence by ~40% through process and workflow improvements • Improved Mean Time to Recovery (MTTR) by ~25% via monitoring and alert optimization • Consistently delivered ≥99.9% production uptime in complex enterprise environments • Standardized ITSM processes to improve response time and operational efficiency I hold professional certifications in DevSecOps, IT Monitoring, and Observability. I am passionate about scaling reliable, secure, and efficient IT operations while continuously automation