Fakhar Abbas

Background

About Fakhar Abbas

As a field engineer in the Aftersales division, I have honed my skills in providing exceptional service and support to valued customers. With a Mechanical Engineer background, my responsibilities included diagnosing and resolving technical issues, conducting Standard Service Transaction (SST), and ensuring that all service operations met the highest standards of quality and efficiency.In my role as the SAP VSS project coordinator, I played a pivotal role in streamlining our service operations. The implementation of SAP VSS (Vehicle Sales and Service), which enhanced our ability to manage service schedules, track customer interactions, and optimize resource allocation. My key competencies include the key KPIs monitoring (customer satisfaction, retention tools and active customers, service visits monitoring, Dealer Devolopment and trainings) and analytical analysis.I am enthusiastic about the future of the automotive industry and the exciting opportunities it presents. I welcome the chance to connect with you if you're seeking a dynamic, results-oriented team lead who can deliver impactful outcomes for your organization.