Fandy Ardianto
Head of Customer Excellence Group at Sinarmas Sekuritas
Based in Jakarta, Indonesia
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Seniority
Other
Department
Other
Location
Jakarta
Industry
Capital Markets
Company size
232
Contact information
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f•••••••@sinarmassekuritas.co.id
Phone
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Background
About Fandy Ardianto
Currently leading the Customer Excellence Group at Sinarmas Sekuritas, managing two Divisions focused on Customer Support and Helpdesk operations. Bringing over 14 years of experience in financial services, including bank, multifinance and capital markets, to drive exceptional customer experiences. Skilled in CRM, CX, loyalty programs, and contact center operations, fostering high-performance teams to deliver service excellence. Committed to enhancing customer satisfaction and loyalty through effective policies, deep-dive analyses, and seamless service delivery. Passionate about leveraging strategic leadership and digitalization to optimize customer journeys and resolve complex issues. Dedicated to empowering teams and building a culture of customer-centric innovation.
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