Fanny Marco

Background

About Fanny Marco

I'm a Customer Success & Operations professional with several years of experience leading onboarding, account management, and client retention strategies in the tech and hospitality space. Currently based in Barcelona, I manage a team of onboarding specialists at Lodgify, supporting international property owners and partners. My focus: building strong processes, helping teams grow, and ensuring customers get value from day one. I’ve always thrived in fast-paced, cross-functional environments, and I love working across cultures and languages. Originally from France, I’ve lived in Spain for nearly six years and work daily in English, French, and Spanish. I’m passionate about great customer experience, operational efficiency, and empowering teams to do their best work. Areas of focus: • Onboarding strategy & process optimization • Team leadership & training • Customer journey mapping • Cross-functional collaboration (Product, Sales, Support)