Farah Luccin

Background

About Farah Luccin

Over seven years of experience in banking and over a year of experience in call center management for the Maryland States Revenue Administration. I hold a Bachelor of Business Administration from Southern New Hampshire University, where I developed skills in communication, problem solving, decision making, data analysis, business process modeling, data visualization, business structure comprehension, and business presentations. Business Administration | Business Management| Human Resources | Banking Email: Farah.Luccin@gmail.com Branch Banking services Assist clients with services such as creating savings accounts, checking accounts, credit card accounts and CDs with PNC branded products. Assist clients with loan applications and the transfer of monies. Refer clients as needed to appropriate channels to accommodate their current financial lending and investing needs. Generate new business for the financial institution via phone calls. Establish a modifiable plans and targeted objectives to meet company standards and goals. Revenue Specialist II, Call Center Supervisor for the consumer and business tax line for Maryland State Revenue Administration. Serve as a consultant for entry-level and higher-level specialists for tax processes and law inquiries. Provide counsel and techniques to encourage my team in meeting required metrics. Monitor calls for quality. Assist representatives with taxpayer escalations. Provide my team with constructive feedback and coaching to further improve their technical and customer service skills. Provide reports to senior management to aid in decision making and to contribute to the achievement of organizational objectives. Result driven and motivated with the ability to set priorities. Able to work both independently and as an integral member of a team. Strong communication, interpersonal and organizational skills. Familiar with POS systems, Microsoft Office, Edge, Outbound and inbound phone systems, OnShift for Staff Management, Workday, Teams, and the Internet. Fluent in English, Creole and communicate well in French. Please Contact me at Farah.Luccin@gmail.com for career opportunities.