Farhana Nahed

Background

About Farhana Nahed

I am an M.Sc, MBA educated Intermediate Business Analyst with extensive experience in financial industry and IT sectors with a verifiable track record of achievements within the retail, customer service, telecommunications and administrative sectors. I am a dynamic, motivated and well-grounded person with a passion for attaining the unachievable through analysis and collaboration. I consistently demonstrate a can-do attitude and embrace tough challenges with energy and enthusiasm. Key Competencies-Investor Relation -Leadership and Management -Business analysis -Project Management -Business Strategy -Operational Strategy -Change Management -Communication and Negotiation -Detail oriented Technologies-monday.com, SQL, Sales force, Microsoft Office, Jira Key Achievements: • Winning the gold medal at the Bob Shaw case competition was an indicator of my well-developed critical thinking skills. • Achieved and exceeded quarterly customer satisfaction indices by 14% when working as a resolution analysts. •Experienced personal with analytical, technical and stakeholders management skills, with the ability to build productive relationships, resolves complex issues and gain customer loyalty by 20%. • Trained and mentored people of all ages from 20-60 years out of which the proficiency levels were high Please contact me at EMAIL to find out how I might contribute and add value to your organization.