Fatima Dlamini

Background

About Fatima Dlamini

With over two years of experience as a Customer Service Coordinator at Richemont, I am an expert in providing customer service support to prestigious brands such as Cartier, Montblanc, Panerai, and IWC. I have a Certificate in Office Management and Supervision from the Technical College of South Africa and a high school diploma from Parktown High School for Girls. My core competencies include databases, retail sales, and research for luxury goods. In my current role, I collaborate with cross-functional teams to identify customer service issues and develop solutions. I also serve as the South African liaison to the MEIA region with headquarters in Dubai, handling escalated customer inquiries and complaints with a resolution rate of 95%. I have assisted with onboarding new customer service representatives on best practices and standards. I enjoy working in a dynamic and multicultural environment and contributing to the success of the organization and its brands. I bring diverse perspectives and experiences to the team and value learning and growth opportunities.