Febin Princelin

Background

About Febin Princelin

Hey there! I am Febin Princelin, a working professional with half a decade of experience with the IT industry, starting off from technical support services (Telephonic, Emails) scaling up towards endpoint solutions incorporating up-to-date security standards and device administration services. I have a proven course record of 5 years working on endpoint support / administration. My focused areas of knowledge includes Jamf Device Management for Apple Devices, Secondary Proficiency on Microsoft InTune Mobile Device Management, SCCM, Airwatch Administration. Being part of a frontline support service desk, I have been considered as a highly patient and calm person, with ample technical knowledge to guide those who have limited knowledge to work around a system. Furthermore, I have strived towards understanding corporate and infosec policies, ensuring that I am operating within organizational policies. Working with a team of up to 20 members, I have been able to identify shortfalls that the team faced and suggested changes in process / workflow to ensure that the team meets agreed service level assurance with the least effort applied to achieve this. This has helped the team to attain 100% SLA consecutively for multiple years and is still followed to date. I will add strong value to your organization by bringing: 1. Knowledge on supporting end devices (Computers, mobile devices) and effective methods to ensure quick and easy resolution methods. Commitment to ensure excellent levels of customer satisfaction, with utmost dedication. Ability to adapt to changing technological requirements, ensuring that solutions may be optimized with minimum administration and maximum effectiveness. Ability to work with a team effectively by sharing knowledge, contributing to better operations.