Verified recordResearch Services

Felicity Martin

Research Analyst & Program Manager at Cmp

Based in New York, United States

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Seniority

Manager

Department

Research & Development

Location

New York

Industry

Research Services

Company size

Contact information

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f•••••••@customermanagementpractice.com

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Background

About Felicity Martin

As a Research Analyst & Program Manager at Customer Management Practice, I specialize in designing executive-level programming that brings CX to life through curated conversations and strategic benchmarking. From identifying shifts in AI, personalization, and predictive analytics to sourcing thought leadership from Fortune executives, I help shape the strategic dialogue driving what’s next in customer and employee experience.I work at the intersection of research, content development, and event design—translating shifts in technology, experience strategy, and more into compelling sessions that resonate with senior decision-makers. Through CMP’s invite-only Executive Exchange series, I develop data-driven, practitioner-focused content that moves beyond buzzwords to spotlight real challenges, use cases, and future-forward strategies.

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