Felipe Borges
Wfm Manager Responsible for Mis at Webhelp
Based in Curitiba, Brazil
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Seniority
Manager
Department
Other
Location
Curitiba
Industry
Outsourcing and Offshoring Consulting
Company size
29K
Contact information
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f•••••••@webhelp.com
Phone
5 credits+55 ••• •••• ••••
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Background
About Felipe Borges
11 years of professional experience in the Outsourcing (BPO) segment in Callcenters, Collection and Retail. Actions with planning (PCP) and management, on different fronts: BI, BA, MIS, DBM and DataScience with Multichannel Know-how as a business strategy; Of these, the last 5 years as Squad Leader in a company of digital solutions for attendance, managing technical-commercial demands: pre-sales, specification, projects until the delivery of the "final product". Where customer success (CS) is the daily assessment of performance indicators, analysis of recurrence of support, opportunities for infrastructure or new improvements (processes and or products), collecting and internalizing feedback in a continuous cycle (CX); but always with the main focus on consolidating partnerships; And more recently, as WFM manager responsible for the data area: BI (MIS). Taking care of the largest team in the planning department, and ensuring the delivery of reports/demands/dashbords.
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