Felipe Cunha

Background

About Felipe Cunha

felipe.Cunha03@hotmail.com Eligible to work Full Time Portuguese and English Technical Diploma in Computer Software Technology, recently graduated with a Higher Diploma in Science in Computing at CCT College Dynamic and versatile Technical Support Specialist with over 5 years of experience in system support and software development. Comprehensive academic background, holding a Higher Diploma in Computer Science from CCT College, Ireland, with proficiency in software development fundamentals, databases, and cloud applications. Skilled in Java programming and SQL database management, showcasing expertise in Java collections, exception handling, JDBC, and MVC Design Pattern. Demonstrated success in optimizing SQL queries for large databases and developing user-centric web systems. Proven track record at Wipro Technologies, Brazil, as a Senior System Support Analyst, efficiently addressing user challenges, maintaining database integrity, and ensuring seamless ERP operations across multiple countries. Excellent problem-solving abilities combined with a passion for ensuring top-tier user experiences and system performance. Career Highlights - Academic knowledge in programming using Java technology- Solved complex troubleshooting problems incident analysis to offer interim solutions that restored service, minimising operational impact- Performed detailed analysis to accurately identify and classify incidents such as bugs, improvements, or process errors for targeted resolution- Conducted root cause analysis as an additional responsibility and created functional documents to aid the resolution process- Utilised expertise in SQL for database queries(Oracle Database), log analysis, source code review, and debugging to diagnose and solve problems efficiently- Delivered training sessions for key users and the support team to enhance product knowledge and troubleshooting skills- Developed action plans to prevent future incidents, incorporating measures such as system monitoring, SQL-based automation of manual processes, and targeted training- Managed Service Level Agreements (SLA) to ensure timely and quality service delivery. Provided second-level ERP support for clients in Brazil, Mexico, and Venezuela, addressing complex issues and ensuring customer satisfaction. I’m always interested in hearing from former colleagues, managers, or just interesting professionals, so feel free to contact me if you’d like to connect.