Felipe Rojas
Major Incident Manager at Sap
Based in Guadalupe, Mexico
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Seniority
Manager
Department
Operations
Location
Guadalupe
Industry
Software Development
Company size
140K
Contact information
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f•••••••@sap.com
Phone
5 credits+52 ••• •••• ••••
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Background
About Felipe Rojas
More than 10 years successful experience in technical support (both telephonic and on site) for home and corporate end users. Problem-solving oriented and customer care skills. 5+ years of experience on developing and successfully applying Incident and Problem management skills. Objective oriented, proactive, analysis and decision taking skills, trouble-shooting, planning/implementing proactive procedures and to avoid recurrent problems. Working knowledge using both IBM and Mac system.
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