Felix Arndt

Background

About Felix Arndt

Experienced Team Supervisor/Manager and Operations Specialist with a demonstrated history of working in the Customer Service / eCommerce / CRM / Category Management / Vendor Support / Key Account Support environment in the (EMEA) FMCG industry. Over 5 years of experience in professional and disciplinary people management of up to 60 employees and 30 direct reports, profound experience in leading multinational teams in the European marketplaces in South Africa and Germany. 5 years of experience in developing career progression planning, performance discussions and goal setting for direct reports and as Mentor. Excellent knowledge in KPI m anagement and KPI development. Certified for Six Sigma (ISO 13053-1/2:2011), Lean Management 6 Kaizen Practitioner and Information Mapping, skilled in Ownership, Business Process Improvement, Customer Satisfaction, Development and Deployment strategies. Strong judgement skills and leadership experience in the virtual Customer Service environment. Fluent in German and English, solid Russian skills. Bachelor of Arts (BA) in Political Science and Government, Universität Salzburg, one year study exchange in Moscow, Russia.