Verified recordRetail

Felix Lam

Service Experience Manager at Best Buy

Based in Brooklyn, United States

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Seniority

Manager

Department

Customer/Client Service

Location

Brooklyn

Industry

Retail

Company size

74K

Contact information

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Email

1 credit

f•••••••@bestbuy.com

Phone

5 credits

+1 ••• •••• ••••

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Background

About Felix Lam

Passionate About Growth: I've spent the last 9 immersing myself in the world of talent development, where my main goal has been to unlock the potential within team members and guide them towards our organization's goals. • Strategic Thinker: My approach involves crafting talent development programs that align with our business goals and energize our team, fostering a culture of continuous learning and improvement while having fun while being the best. • Natural Leader: Leading by example, I've had the joy of managing diverse teams, encouraging collaboration, and watching those around me grow, which in turn, drives our collective success. • Data Enthusiast: I'm a firm believer in the power of data to inform decisions. Analyzing program effectiveness and talent needs through data has been key to tailoring initiatives that truly make an impact. • Relationship Builder: Communication is my forte, and I pride myself on connecting with leaders at all levels. I also take great pride in fostering robust communication within my team. • Tech-savvy Innovator: From e-learning to gamification, I'm always on the lookout for the next breakthrough in learning technologies to make development engaging and impactful for everyone involved. • Continuous Improvement: I'm committed to staying ahead of the curve, continuously seeking out new trends and practices to keep our strategies fresh and effective.

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